Client Servicing Executive_Mad About Digital (232 views)

Job description

The Account Manager is responsible for the management, strategy and execution of client accounts. He/she will own the client relationship and will be responsible for long-term planning and strategic consulting.

• Liaising with, and acting as the link between the client and the agency, by maintaining a regular communication channel
• Meeting / discussing with clients to understand their requirements and communicating the same to the team
• Working with the team to conceptualise a digital/communication campaign that meets the client’s brief
• Managing client’s social media pages (posting content, responding to queries, supervising advertising efforts and reporting metrics)
• Presenting campaign ideas and budgets to the client
• Providing inputs while creating digital campaigns and strategies
• Ensuring that communication flows effectively within the agency team working on the account
• Refining the details of campaigns and ensuring that client’s challenges are being addressed
• Presenting creative work to clients for approval / modification
• Managing budgets and campaign costs
• Creating reports for clients (campaigns and more)
• Monitoring the effectiveness of campaigns and taking necessary steps to optimise them
• Arranging and attending meetings in order to maintain a healthy relationship b/w client and agency
• Creating ‘pitches’, along with the creative team
• Accountable for account success, delivery quality and client satisfaction
• Play the role of collaborator in the team that works on a particular account

• 1+ years of professional experience in managing and growing client accounts
• At least 1 year of experience in working within a digital, product or creative agency
• Excellent client servicing skills, including oral and written communication
• Exceptionally strong interpersonal and client management skills
• An expert storyteller with superior presentation skills to effectively present and sell ideas to clients
• Able to understand and translate complex business challenges and consumer insights into smart digital solutions
• Ability to collaborate effectively with all the teams of the agency
• Sound business acumen and negotiation skills


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